Shipping Policy-
At Barbaxia, we work with a range of suppliers and fulfilment partners to bring you a wider selection of products at competitive prices.
Because products may be sourced and dispatched from different locations, shipping and delivery times can vary between products and orders.
Estimated Delivery Times-
Estimated delivery times for each product can be found in the product description on the individual product page.
We strongly recommend reviewing the delivery information provided in the product description before placing your order.
Delivery times may vary depending on:
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The product purchased
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The supplier or fulfilment location
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Your delivery address and location
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Local and international postal services
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Customs processing, where applicable
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Public holidays and peak shopping periods
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Unexpected carrier or logistics delays
Any delivery timeframe displayed in a product description is an estimate unless expressly stated otherwise.
As Barbaxia works with multiple suppliers, different products may have different estimated delivery times, even when purchased as part of the same order.
Multiple-Item Orders-
If you purchase more than one product, your items may be supplied and dispatched by different suppliers or fulfilment locations.
This means your order may arrive in multiple packages and on different dates.
If one item arrives before another, your remaining items may still be in transit. Where available, separate tracking information may be provided for individual shipments.
Order Processing-
Once your order has been confirmed, it will be sent to the relevant supplier or fulfilment partner for processing and dispatch.
Processing times may vary depending on the product and supplier.
Once an order has entered processing or has been dispatched, we may be unable to change the delivery address or modify the order.
Please ensure your shipping information is complete and correct before completing your purchase.
Tracking Your Order-
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your tracking number.
Tracking availability and the frequency of tracking updates may vary between suppliers and carriers.
Internationally Sourced Products-
Some Barbaxia products may be dispatched from suppliers or fulfilment centres located outside Australia.
International shipments may take longer due to distance, customs processing and international carrier networks.
Please refer to the individual product description for the estimated delivery timeframe applicable to that product.
Delivery Delays-
Occasionally, circumstances outside our direct control may affect delivery times. These can include carrier delays, customs processing, severe weather, public holidays, high-volume shopping periods or unexpected supplier disruptions.
If your order appears to be significantly delayed beyond the estimated delivery timeframe shown in the product description, please contact Barbaxia Customer Support with your order number so we can investigate.
60-Day Delivery Guarantee-
We don't want our customers waiting indefinitely for an order.
If an item has not been delivered within 60 days of the order date, please contact Barbaxia Customer Support.
We will investigate the shipment and, where the item has not been successfully delivered, Barbaxia will provide an appropriate resolution, which may include a full refund or replacement.
Our 60-day delivery guarantee is an additional Barbaxia policy and does not limit any rights or remedies available under the Australian Consumer Law, including rights that may arise before 60 days where goods have not been supplied within an agreed or reasonable timeframe.
Incorrect Delivery Information-
Customers are responsible for providing complete and accurate delivery information when placing an order.
Barbaxia may not be responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.
If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that delivery information can be changed once an order has been processed or dispatched.
Lost or Missing Packages-
If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with other members of your household, neighbours or building management where appropriate, and any safe-drop location used by the carrier.
If you still cannot locate your package, please contact Barbaxia Customer Support so we can assist with investigating the delivery.
Australian Consumer Law-
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law that cannot lawfully be excluded.
If Barbaxia cannot supply a product within an agreed timeframe or otherwise within a reasonable time, customers may have rights to a remedy under the Australian Consumer Law.
Contact Us-
If you have any questions regarding your delivery, please contact Barbaxia Customer Support and include your order number so we can assist you.